Sentence Center’s One-to-One / Test Prep Tutoring Policies
If you need to make changes to an individual session, please contact us at least three days in advance. We will do our best to reschedule your session. However, without this three days prior notice, you will be charged for the full amount of the session.
Drop off / Pick up
Please go directly to the 2nd floor (Suite 232) of:
1860 El Camino Real, Suite 232
Burlingame, CA 94010
You will need to sign in/out your child to our attendance log. If you anticipate being late, please call us at (650) 993-4003.
Test Prep Results
Please keep in mind that a standardized test (SAT, ACT, SSAT, ISEE) is a cumulative test of all that a student has learned throughout elementary, middle and/or high school. Though Sentence Center will do its best to teach test taking strategies and provide practice exercises, much of how a student performs will depend on what he/she has already learned. Thus, we do not guarantee any scores or score increases. What we can assure, through constant practice and focused tutelage, is that your child will be more confident, familiar, and strategic when they take a standardized test.
Refund / Cancellation Policy
Before enrolling please make sure that your child can attend all, if not most, of our sessions. We do, however, understand that scheduling conflicts may arise and priorities may change. If you wish to cancel your enrollment, you may request a refund for your tuition.
- To cover credit card processing costs and opportunity costs to fill up a tutoring spot, we will deduct a cancellation fee (20% of unused tuition) from your refund.
- After we send out your refund check, we will close your account with us. This will preclude future enrollment.
Tuition Credit Policy
Instead of requesting a refund, you may request a credit towards future sessions.
- All credit requests must me made at at least three days in advance.
- Tuition credits will expire 6 months after the date of the request.
On occasion, Sentence Center will use photos taken of your child’s class on our website and promotional materials. No names will be attached to these pictures. Please contact us if you do not want pictures of your child to appear on our website and promotional materials.
For our Class Policies, click here.